Administrator Support
Administrator How-To FAQs
- Why aren't my user's completions counting towards their Credential?
- I am a Supervisor - why are some people not showing up on my reports?
- 2019 ISO Changes
- What are other Organizations doing in their site?
- How can I send login instructions to the users that haven't logged in yet?
- How can we obtain a current list of our organization’s courses, activities and associated tags?
Administration Application Videos
- Best Practices Series: Setting Up Supervisors
- Best Practices Series: Credentials
- Best Practices Series: Reportable Components
- Best Practices Series: Activities Builder
- Best Practices Series: File Center
- Supervisor Overview Video
TargetSolutions Check It™
- Service Reminders
- Why are my users unable to access TargetSolutions Check It™?
- Exporting and Importing an Inventory List
- TargetSolutions Check It™ Terminology Defined
- Exporting and Importing an Equipment List
- How can we add TargetSolutions Check It™ for our organization?
On Demand Webinars
- Best Practices Series: ISO Credentials Part 1 and 2
- How to Implement Best Practices for Reporting
- How to Optimize the Credentials Application for Your Fire Department
- TargetSolutions Check It: Recorded Webinar
- Generate Reports Webinar
- Managing Workflows, Part II
TargetSolutions Academy
- TS Academy - Building Custom Credentials (Quick Reference Guide)
- TS Academy Session 1: Managing User Profiles
- TS Academy Session 2: Utilizing Resource Applications
- TS Academy Session 3: Building Custom Activities
- TS Academy Session 4: Managing Assignments
- TS Academy Session 5: Building Custom Credentials
Assignments
- How to enroll a user into the Driver Program
- Can we complete group training?
- Can we be alerted when a user completes an assignment?
- Can I force complete Assignments?
- How do I send custom messages or emails when I send out an assignment?
- Assignments Overview
Generate Reports
- Summary of Report Types
- Aggregate Components Report
- All Assignments Report
- Assignments - Exception Report
- Assignments - Incomplete Report
- Assignments - Overdue Report
Manage Users
- Sending validation emails to all unvalidated users
- Resending validation emails to a specific user
- Removing Users from Organization Categories & Groups
- How do I change a Supervisor to a User?
- How do I change an Administrator to a standard User or Supervisor?
- Manage Organization Overview
Activities Builder and Completions
- Pending Validation Notifications
- Removing and Editing Categories for Activities
- How to add links to an Activity
- Making Edits to a Completion
- How to resize your logo when creating a custom certificate (Microsoft Paint)
- Updating Your NIMS and Independent Study Links
Manage Credentials
- Credential Topic Settings for Requirements
- Credential Topic Visibility
- How can we make an assignment count more than once towards a credential?
- Can I track hours needed each month for an annual license within a credential?
- Removing Activities/Courses from a Credential
- Are users notified when they are enrolled into a credential?
Course Library
- How the Driver Program assessment works
- Disabling a SCORM Course
- CAPCE Course Timers
- Where can I find course catalogs?
- Course Library Overview
- Review Courses and Descriptions
Custom Tests
- How do I embed an image into a test question?
- Test Builder Overview
- How do I create a Custom Test?
- Creating New Tests
- Question Bank
- Test Library
File Center
- Downloading Items from the File Center
- What is the data limit for the TargetSolutions platform?
- How do I save a SCORM course for upload to TargetSolutions?
- File Center Resource Wizard
- Updating Versions of Files
- Sharing File Center links with outside entities
Community Resources
Manage Events
- Sending Event Notifications When Enrollment is Denied
- How can I see what day/time a user enrolled into an event?
- Events Overview
- Create New Event
- Allowing Supervisors to Manage Events
- Manage Attendance
Communication Tools
- Mass Messaging Overview
- Sending messages from a credential
- Sending messages from an enterprise event
- Sending a message from an event with no enrolled users
- Messaging users from a past event
- Messaging users enrolled in an upcoming event
Enterprise Sites
Miscellaneous
- Manage Available Tags
- How do I change a PowerPoint (With or Without Audio) into a MP4?
- TargetSolutions Reporting Schedule
- How to open a PDF without downloading it
- Account Tab
- CALFIRE JAC
Troubleshooting FAQs
- Why are the resources attached to my assignments freezing?
- What if the email address is already in use?
- Why am I not able to view embedded content in my Activity or on my Bulletin Board?
- Basic Troubleshooting "How do I fix this?"
- Why can't I get past "I understand and agree" to launch the course?
- How to disable your pop-up blocker
System Troubleshooting
- System Specifications
- Clearing Internet Cache and History
- Whitelisting Information
- TargetSolutions Security and Availability Features (United States)
- TargetSolutions Security and Availability Features (Canada)
- Technical Information Guide to TargetSolutions
Integration Options
- API Set Up Overview
- Training Records API - California Only
- User Update API
- Credential Assignments API
- Incomplete Assignments API
- Training Records API - RMS Code