Administrator Support
Administrator How-To FAQs
- Why aren't my user's completions counting towards their Credential?
- I am a Supervisor - why are some people not showing up on my reports?
- How do I resize the Google Calendar on the Bulletin Board?
- Events Calendar
- How do I embed an image into a test question?
- How do I attach a custom certificate to an activity?
Administration Application Videos
- Best Practices Series: Credentials
- Best Practices Series: Reportable Components
- Best Practices Series: Activities Builder
- Best Practices Series: File Center
- Best Practices Series: Setting Up Supervisors
- TS Fire Academy Session 6: User Overview Video
TargetSolutions Check It™
- Inventory Store Rooms
- Equipment Barcode / QR Code Scanning
- Equipment Links and Documents
- Equipment Item Service Status
- Equipment Item Log
- Equipment Overview
On Demand Webinars
- How to Optimize the Credentials Application for Your Fire Department
- TargetSolutions Check It: Recorded Webinar
- Generate Reports Webinar
- Managing Workflows, Part II
- Florida Reporting
- JAC Overview
TargetSolutions Academy
- TS Academy - Building Custom Credentials (Quick Reference Guide)
- TS Academy Session 1: Managing User Profiles
- TS Academy Session 2: Utilizing Resource Applications
- TS Academy Session 3: Building Custom Activities
- TS Academy Session 4: Managing Assignments
- TS Academy Session 5: Building Custom Credentials
Assignments
- How do I send custom messages or emails when I send out an assignment?
- Assignments Overview
- Create New Assignments Overview
- Manage Assignments Overview
- Save and Assign Overview
- How to Assign an Outside Resource
Generate Reports
- Summary of Report Types
- Aggregate Components Report
- All Assignments
- Assignments - Exception Report
- Assignments - Incomplete
- Assignments - Overdue Report
Manage Users
- How can I Change my User's Username or Email?
- How can I add a mass amount of new users?
- Where can I find the TargetSolutions User ID?
- Why can't I find one of my users?
- What if a User has multiple accounts?
- How do I transfer a Users records from other organizations?
Activities Builder and Completions
- Updating Your NIMS and Independent Study Links
- Updating Completions
- Multiple Day Duration Component
- Mass Managing Activities
- Activity Archive Overview
- Reactivating Archived Activities
Manage Credentials
- How can I share a credential or activity with another department?
- Creating a Certified Credential
- Manage Credentials Overview
- Auto Renew Credentials
- Creating a Custom Credential
- Certified vs. Custom Credentials
Course Library
- CAPCE Course Timers
- Where can I find course catalogs?
- Course Library Overview
- Review Courses and Descriptions
- Course Attachments
- Passing Grade
Custom Tests
File Center
- What is the data limit for the TargetSolutions platform?
- How do I save a SCORM course for upload to TargetSolutions?
- File Center Resource Wizard
- Updating Versions of Files
- Sharing File Center links with outside entities
- File Center Overview
Community Resources
Manage Events
- How can I see what day/time a user enrolled into an event?
- Events Overview
- Create New Event
- Allowing Supervisors to Manage Events
- Manage Attendance
- Manage Enrollment
Communication Tools
- Administration Dashboard Overview
- Bulletin Board Overview
- Shift Schedule Builder Overview
- Forums
- Bulletin Board Customization
- E-mail Settings
Enterprise Sites
Miscellaneous
- Account Tab
- CALFIRE JAC
- Reimbursements (CFFJAC and Community Colleges) Overview
- General Site Changes
- 2015 ISO Changes
- ISO Overview and FAQ
Troubleshooting FAQs
- What if the email address is already in use?
- Why am I not able to view embedded content in my Activity or on my Bulletin Board?
- Basic Troubleshooting "How do I fix this?"
- Why can't I get past "I understand and agree" to launch the course?
- My Course Won't Launch
- Why won't my course launch? There is just a white screen.
System Troubleshooting
- System Specifications
- Clearing Internet Cache and History
- Whitelisting Information
- TargetSolutions Security and Availability Features (United States)
- TargetSolutions Security and Availability Features (Canada)
- Technical Information Guide to TargetSolutions