My assignment will not mark as complete

As a user you may encounter an assignment that has not been marked as complete. Depending on the type of assignment, you will first want to verify the information below:

For Courses:

If a course is still pending on your Schedule it is likely that either you have not met the time requirement or you have not successfully completed the exam.

To verify both please re-launch the course from your Schedule located within your home page.

From the summary page of the course, select Next in the upper right corner.

If the time requirement has not been met the course will inform you of the remaining time needed to complete the course. Please review any slides within the course including the Introduction, Objectives and Summary page until you have met the required time. You will be able to see this within the progress bar. 

If you have met the time requirement for the course, the course will then take you to the exam agreement as show below. You will need to agree to our terms in order to continue.

The exam portion will open in a small secondary window, please do not re-enter into the course material until you have completed the exam. Once the exam has been completed and passed the course will redirect you to print your certificate. However if you need to print your certificate later please follow the available instructions here.

**Please note that depending on your browser/computer settings the exam may populate behind your current window.

For Activities:

If an activity is still pending on your Schedule it is likely that you have either not successfully completed all of the activity requirements or you have not submitted it as complete.

To verify both please re-launch the activity from your Schedule located on your home page.

Review the activity components and verify that all components have been completed. Once all items are completed select the Submit as Complete option located at the bottom.

Once submitted the activity will record within the My History section of your account.

Note: If you received an assignment notification for an assignment you have already completed or an assignment pending validation please click here.

Please see the following links for more information regarding basic troubleshooting:

Why Can't I check the I have read and agree" Box?

My Course Won't Launch

Completing a Course or Activity

What's the timeout limit when taking a test?

How does the course timer work?