In the event that you cannot locate one of your users, the user you are looking for may have an inactive account. You may search for your inactive users by:
1. Under the Administration tab, select Manage Users.
2. Select the green Find Users button within the Manager Users box.
3. Under the Narrow By column, click on the User Status to see the types of users included in the search. Check the Inactive box.
4. If the user you were looking for was inactive, they will now show up in the Select Users column.