What is a Ticket Type?
Ticket types help keep your tickets organized. They allow you to categorize your tickets by color, assign certain kinds of tickets to specific workflows and add subscribers.
Where will you use Ticket Type?
When you create new Tickets, you will designate its Ticket Type. Also, when you create checklists, you can map a Ticket Type to certain check steps. If that step fails, a new ticket of that Ticket Type will be created.
Subscribers are the users that will get emails when Work Order Tickets of that Ticket Type are created or updated.
Here's How to create a new Ticket Type?
From any page, navigate to the Configure page under the Work Orders tab. From there, click the "+Create Ticket Type" button at the top left of the page.
Then, enter the Ticket Type name, choose a color, and assign it to a Workflow.
After you are done configuring your Ticket Type, Click create.
Auto Generating Tickets From Checklists:
You can map a Ticket Type to a Checklist Step. If a Checklist Step with a mapped ticket type is failed, a Work Order Ticket is automatically generated.
The system will only create a new Work Order Ticket if there is not an Open ticket that was previously generated from that Check Step.
Check out how to create a new Ticket Here!