Why aren't my user's completions counting towards their Credential?

If a user completed an assignment on TargetSolutions that appears within their My History section, but not in the Completions for their Credential, check for the following issues.

Is the date range valid?

Open the Credential via Manage Credentials and select the gear icon associated with the Users box. Here, you will see a Start Date and Expiration Date listed for each user enrolled within the credential.

To view a report on what applied to the user's credential, you will want to run a User's Credential Summary Report.

To locate items completed that did not count towards the credential, run a Completions Report to verify the user's completion dates and courses.

Did your user complete the assignment within the credential Date Range?

If they completed the assignment before the start date, or after the expiration date, the completion will not count towards their credential.

Example: In the example above, if this was submitted before the 07/02/2018 start date or after the 07/16/2019 expiration date, this completion won’t count for the credential.

If you update the Credential Start and Expiration date so their completion date falls within the range, your user's assignment will be automatically moved to Completions. 

Is the completed course the same?

Your user's completion will not count for the Credential if they did not take the exact course listed under Topics in the Credential Requirements.

Note: Even if the name is only slightly different, the course will not count towards their credential. 

To ensure users are taking the correct course, they must select the course from the credential itself which is located within My Credentials.

Note: If a user starts a course from within Self Assign or if the course was sent as an assignment, they will want to check the credential to ensure that it is a qualifying item.