Clearing Internet Cache and History

Whenever you view a web page, your web browser will store it in its cache. Clearing your internet cache and history can help your browser function more efficiently.

Internet Explorer 8:

Clear your cache and history in IE8:

1. Select the Tools menu in the upper right-hand corner and choose Internet Options.
2. In the section titled Browsing History, select the Delete button.
3. Make sure Preserve Favorites website data is checked. Also check Temporary Internet files, Cookies and History.
4. Click Delete.
5. Restart Internet Explorer - Make sure you close ALL open windows.

Internet Explorer 9:

Clear your cache and history in IE9:

1. Select Tools from the menu and choose Internet Options.
2. In the section titled Browsing History, select the Delete button.
3. Make sure Preserve Favorites website data is checked. Also check Temporary Internet files, Cookies and History.
4. Click Delete.
5. Restart Internet Explorer - Make sure you close ALL open windows.

Internet Explorer 10:

Clear your cache and history in IE10:

1. Select Tools (via the Gear Icon) > Safety > Delete browsing history.

          NOTE: You can also access this menu by holding Ctrl + Shift + Delete.

2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

Internet Explorer 11:

Clear your cache and history in IE11:

1. Select Tools (via the Gear Icon) > Safety > Delete browsing history.

          NOTE: You can also access this menu by holding Ctrl + Shift + Delete.

2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

Google Chrome:

Clear your cache and history in Chrome:

1. Click the menu button in the upper right hand corner and select History. Or hit ctrl-H on the keyboard.
2. Click the Clear browsing data.. button at the top of the page.
3. Make sure the first option reads: Obliterate the following items from: the beginning of time.
4. Check Browsing history, Cookies and other site and plug-in data, Cached images and files.
5. Click Clear browsing data.
6. Restart Chrome - Make sure you close ALL open windows.

Mozilla Firefox:

Clear your cache and history in Firefox:

1. Select Tools from the menu and choose Options.
2. Click the blue clear your recent history link.
3. Make sure the first option reads: Time range to clear: everything.
4. Check Browsing & Download History, Cookies, Cache, Active Logins.
5. Click Clear Now.
6. Restart Firefox - Make sure you close ALL open windows.

Safari:

Clear your cache and history in Safari:

1. From the Safari menu, select Reset Safari.
2. Check Clear history, Empty the cache, Remove all cookies, Close all Safari windows.
3. Click Reset.

Please see the following links for more information about Troubleshooting: 

Browser Check Tool

Password Recovery