ISO Overview and FAQ

What training is required by ISO?

192 hours of Company training per year (16hr/month)

6 hours of Hazmat Training per year

18 hours of Facility training per year

12 hours of Driver Training per year (for anyone qualified as a driver/engineer who isn’t an officer)

12 hours of Officer Training (for all officers that respond on a first alarm)       


How does TargetSolutions track ISO?

Your ISO requirements can be met by completing accredited online courses, and also by using custom activities to record live training. These courses and NFPA pre-built activity templates can all be made available in your site. You can use your own custom activities to track ISO live training as well.

These courses and activities will all be stored in your ISO Training Tracker under Manage Credentials. There will be a separate credential for Drivers, Officers, and Firefighters. Each will offer the same training materials, but the required hours will differ between these ranks.

You will enroll each user in one of the three credentials based on their rank or qualification, and then the required training will be made available to them. The assigned credential will list each of the five training topics (Driver, Facility, Hazmat, Officer, Company), what courses/activities can be applied to each of the topics, how much training they have completed, and what they have left to do. They will be able to launch and complete the training directly from the credentials, so each user can finish the required hours at their own pace.

The courses and activities are also organized through Tags. The courses and activities that are built into your ISO Training Tracker are pre-tagged, but going forward if you add any other material to your ISO Tracker you will also want to tag it accordingly. Tags will help you stay organized when it comes time for an ISO audit.


How do I get the TargetSolutions ISO Training Tracker?

Contact your Regional Account Manager and request to have the ISO Training Tracker added to your site.


How do I add users to the ISO Training Tracker?

Open your ISO Driver Operator credential. On the top right of the screen click the gear icon in the Users box. Click Add Users, and then from the list select all drivers. For the Start and Expiration date, choose a one year range (for example: January 1 – December 31). Then, do the same for the Firefighter and Officer Credentials. Each user should only be in one credential.


How do I track my department’s progress?

Under Administration, select Generate Reports. The most helpful report to run is a Credential Summary Report. This will give you a general overview of the hours each user has completed for each topic, as well as their overall percentage complete.


How can I see specific information on an individual’s ISO hours?

The quickest way to get a snapshot of a user’s progress in a credential is to export an Individual Credential Summary Report. This is done within the Credential itself. You would click the gear icon at the right of users, find your user on the list, and click the paper icon under Actions. This will show you exactly what the user has done, and what they have left to do.


What do I need to prepare for my upcoming audit?

You should have the following reports ready to go under Generate Reports, and stored in your Previously Generated Reports:

  1. A Credential Summary Report for each of the three credentials, showing that each user has satisfied their training requirements. You may also need to run them on the previous year.
  2. A Completions Report to show all of the work that your department has done over the year. Select a date range of one year. Under Limit Assignments, narrow down by tag to show only ISO applicable training (driver tag, hazmat tag, facilities tag, officer tag, and company tag). Under Display Options the auditor will want to see Name, Rank, Name of Assignment, Date, Duration, Objectives, Location, Instructor, and Tags. Uncheck any other boxes under Display Options.

The auditor may want to look at specific users’ completions, so under Previously Generated Reports you will choose to Copy your Completions Report. This will provide the template you created in #2, and now you can go to Limit Users and select the user in question to narrow your report.


What is the auditor looking for?

They mainly will be checking to see that all users have reached their required number of hours, and if any haven’t they must have a valid reason (illness, deployment, etc.). They will also be checking the individual completions to be sure that there are not duplicate completions counting for multiple topics.

Of all the training topics, the most weight will be placed on Facilities Training. Even though it is only 18 hours, this will count for one third of the training points on the ISO grading scale. This means it is a topic you will want to be sure is completed and accurate for your users.


What counts as Facilities Training?

This is live training conducted at an approved site. For the location to be approved it must have at least two acres on the property, a three story tower, and a burn facility. Once this training is completed, users would log in the hours under the Facility Training Documentation activity within the Facilities Training Topic in the credential.

It is also important to note that the training must not just occur on the approved site, but the facility itself must be used. If your users are just sitting in a classroom at an approved site, this cannot count towards facility hours and the completion would need to be applied elsewhere. However, if the classroom portion was followed by utilization of the facility, the entire time could count towards Facility Training.


Why do we need so many Company Training hours?

Company training is any unspecific training, but also the catch-all for the other topics. For example, if a user completed 40 hours of Facility Training over the course of the year, and only 18 are required for the Facility topic, the extra 22 hours would fall into Company Training. Another example would be a user in the Firefighter credential taking 10 hours of Driver training, all 10 hours would count for Company because Firefighters are not required to take any Driver training.


Why are the courses I tagged not showing up towards Training that Applies in the Credential?

Tagging a course or activity does NOT add it to the Credential. The tagging is only for organization purposes and for the accuracy of the Aggregate Completions Report. You will need to physically add the course to the applicable topic in each of the three credentials.


What should I do if I’m not sure which category/tag to put a new activity in?

Picking duplicate categories and tags would result in completions counting towards multiple topics, which is not allowed.

A helpful tip to remember is that when in doubt, do not choose Company Training. This is because Company Training is the vaguest category, and is also the catch-all. There is already a possibility it will end up counting towards Company in the event of overflow, but you will want it to have the chance to count towards more specific training first.


Where do I find the list of current standards?

The website will have a copy of the current ISO standards that you can download.


Do I need a new set of ISO Training Tracker Credentials each year?

No, you can just update the existing credential. After the training year is complete, you can mass-update your users’ start and expiration dates to the new year. The completions in the previous year will still be in the users History and can be accessed through a Completions Report. If you ever need to run a Credential Summary Report for the previous year of training records, you could quickly mass-update the dates, run the report, and then change the dates back to the current year.


For further questions on ISO, contact Tim Riley or your Regional Account Manager.