Inactivating a User from a Credential

Instead of permanently deleting a user's credential information, you may inactivate them from the credential. The records will be out of sight, but not completely lost just in case you needed to access this information later. You can inactivate a credential one of two ways:

Via Manage Credentials:

Open the Credential you need to remove the user from via Manage Credentials. Click the gear icon next to Users.

Find the user you need to remove. From here you can click on the blue slide bar under actions.

Once you click the slide bar, it will turn grey and automatically remove the user from the credential.

Note: All information from these inactive credentials is preserved and there is a way to see them if you ever needed to.

Via Manage Users:

Find your user under Manage Users and open their Account page.

Then, click credentials on the top right. This will bring up a list of all the user's credentials. Click the gear icon next to the one you need to remove.

Click Inactivate. Then, you will see the credential is removed from the user's list.

Note: All information from these inactive credentials is preserved and there is a way to see them if you ever needed to.

To View Inactive Credentials:

Find your user under Manage Users and open their Account page. Then, click Credentials from the top right. This will bring up a list of all that user's credentials. Click the option for View Inactive Credentials.

This will list all inactive credentials. You won't be able to re-add them from this page, just click Go Back and then Add Credential, or go to Manage Credentials.

 Please see the following links for more information about Credentials:

Manage Users Overview

Add or Manage Individual User Credentials

Credential History